Support Knowledge Base

» faq.aquaparkgroup.co.uk

Photography Policy

As part of the experience on the Aqua Park, we offer a professional photography service on site which involves taking photos of customers enjoying and experiencing the Aqua Park. These are then available to purchase at the end of the session, like a theme park ride. This offer is based  on customer feedback and demand.  We also make use of this material for marketing purposes as we rely heavily on social media to promote our product.

It is not an option to select no to photography, as it is impossible to control who has consented to photographs and who has not on a session by session basis.  Please be aware that spectators also take photographs of the Aqua Park in action from the shore. They are not on our land and we have no control over their actions.

More specifically, on the day a customer attends, our photographer may ask if they would like a portrait photo taken, and they can refuse this. However our photographers move around the park taking action photos and if you or your child were to appear in either an action photo or background shot -  and you notice this on our website or social media pages -  and you would like it to be removed, we of course will do all in our power to remove it upon notice.

However, If you would not like photos of you or your child taken under any circumstances, then you are unable to complete the disclaimer and therefore unable to attend the Aqua Park. If this is the case, and you have already purchased a ticket please let me know and we will offer you a refund.

We have a full GDPR policy on our website which can be seen online at:
https://www.aquaparkgroup.co.uk/privacy-policy/

The photography is an additional service provided by the Aqua Park Group and is not included in your Aqua Park Ticket Admission. We reserve the right to offer this additional service for Aqua Park sessions at our discretion. In any case where a photographer is not present for your session, no discount or refunds will be given. Where a photographer is present, there is no guarantee that your group will be photographed. If your group photo is taken on the day, and the picture cannot be found online there is no refund or discount given.