Support Knowledge Base

» faq.aquaparkgroup.co.uk

How long prior to my session should I arrive?

It is your responsibility to arrive on time. Please arrive in time to allow around 30-45 minutes before your session start time. The whole experience including changing time will take about 2  ½ hours.

This gives you time to check in, get changed and be ready for your briefing session. We ask that just your group leader collects your boarding passes to avoid overcrowding in reception. By booking in advance and completing the registration online you can simply turn-up, collect your boarding passes from Reception and go get ready for action. You need only bring your e-ticket with you, on paper or on a mobile phone is fine, so we can scan your QR code at reception.

You are responsible for your journey and should allow plenty of time for traffic, any local events or bank holidays.

If for any reason, you miss your briefing you will not be allowed on your session. We will not refund you, but will try our best to get you on another session if one is available later that day, however we cannot guarantee there is availability.

PLEASE NOTE: There are NO REFUNDS and tickets are not transferable to other dates, it is your responsibility to arrive in good time.